Meet your partner to create a great customer experience.

Track CEX

Track CEX

We track your CEX through simple surveys using alternative digital channels (text to text, link in a text, push, e-mail). Rotating or alternating questions, we adapt to your customer’s response pattern and make sure you reach 20% response rate in average.

Analyse Results

Analyse Results

We make it easy and very quick for you to analyse the insight you collect from your customers. No need to wait for reports, no need to get lost in spreadsheets. All reporting is real-time. 82% of the results stream in the first 2 hours. We customise our reporting according to your needs.

Take Action

Take Action

We help you take quick actions on your customer insight. Asking your customers about their experience and not doing anything about it would be pointless. By monitoring all your customer segments, we help you generate automatic actions. Reward, inform or call them on time.

Measure ROI

Measure ROI

We want you to make good decisions based on your customer insight. We help you measure how good were your decisions, how much value you added through your actions.

Meet your partner to
create a great customer experience.

Track CEX

We track your CEX through simple surveys using alternative digital channels (text to text, link in a text, push, e-mail). Rotating or alternating questions, we adapt to your customer’s response pattern and make sure you reach 20% response rate in average.

Analyse Results

We make it easy and very quick for you to analyse the insight you collect from your customers. No need to wait for reports, no need to get lost in spreadsheets. All reporting is real-time. 82% of the results stream in the first 2 hours. We customise our reporting according to your needs.

Take Action

We help you take quick actions on your customer insight. Asking your customers about their experience and not doing anything about it would be pointless. By monitoring all your customer segments, we help you generate automatic actions. Reward, inform or call them on time.

Measure ROI

We want you to make good decisions based on your customer insight. We help you measure how good were your decisions, how much value you added through your actions.

Happ-y Clients

"With Happ, we save time and effort: We are able to send a survey to thousands of employees quickly, and response time is almost instant. It’s very convenient for respondents and it is quick for us to analyse the results!"
Betul Corbacioglu
HR Director, Mercedes Benz Turk
"Happ has been a great partner in tracking our CX across multiple channels enabling us gain deeper insights and helping us with achieving our goal of a smoke free Denmark."

Morten Schultz
Manager Commercial Strategy RRP, Philip Morris ApS

Happ-ies

Özge Koca CEO
As a consultant with a psychology background, she is experienced in supporting a positive change in organisational and leadership behaviour. She was courageous enough to push "Happiness" into the organisations' agenda and come up with break through happiness solutions for companies. She definitely believes life can be happier!
Taner Yıldız CTO
Experienced mostly in software development and in managing development teams in the telecommunications sector, is a computer engineer specialised in Balanced Scorecard, Web/Native Application User Experience. And yes, he is a happy engineer!
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